Increased Quality Scores and Compliance 2016-12-22T20:00:21+00:00

WE ARE PEOPLE DEDICATED TO QUALITY

  • HIPAA-compliant security with full audit trails of all data changes

  • Customer satisfaction research

  • Driver and client focus group research

  • NCQA guideline adherence

  • Transportation provider and employee background checks and required training such as CPR, OSHA, defensive driving, passenger assistance and bloodborne pathogen.

  • Internal monitoring of customer service calls for quality assurance

  • External monitoring with scheduled and spot field inspections

  • Daily data backups and off-site storage for emergency recovery

  • UPSs, battery backups and diesel generators provide unimpeded power

  • Realtime, automated monitoring system to remotely monitor IT infrastructure

  • Latest security systems monitor all system traffic

Gold Standard Communications

EpicMD provides an invaluable advantage to our clients who are trying to improve their quality scores and compliance. Our 24/7/365 call centers aid in reaching some of your most elusive members. In addition to handling incoming-calls from subscribers, we can also provide outbound calls and on-hold messaging to deliver targeted communications.

Secure IT Infrastructure

Our entire IT infrastructure adheres HIPAA-compliant security standards and NCQA guidelines. Our systems are dedicated to redundancy with battery backups and generators to ensure uninterrupted service. In addition, daily tape and off-site backups ensure data is never lost and can be restored in the case of an emergency.

CONTACT US AND GET STARTED

GET STARTED