WE ARE PEOPLE DEDICATED TO QUALITY
HIPAA-compliant security with full audit trails of all data changes
Customer satisfaction research
Driver and client focus group research
NCQA guideline adherence
Transportation provider and employee background checks and required training such as CPR, OSHA, defensive driving, passenger assistance and bloodborne pathogen.
Internal monitoring of customer service calls for quality assurance
External monitoring with scheduled and spot field inspections
Daily data backups and off-site storage for emergency recovery
UPSs, battery backups and diesel generators provide unimpeded power
Realtime, automated monitoring system to remotely monitor IT infrastructure
Latest security systems monitor all system traffic
Gold Standard Communications
EpicMD provides an invaluable advantage to our clients who are trying to improve their quality scores and compliance. Our 24/7/365 call centers aid in reaching some of your most elusive members. In addition to handling incoming-calls from subscribers, we can also provide outbound calls and on-hold messaging to deliver targeted communications.
Secure IT Infrastructure
Our entire IT infrastructure adheres HIPAA-compliant security standards and NCQA guidelines. Our systems are dedicated to redundancy with battery backups and generators to ensure uninterrupted service. In addition, daily tape and off-site backups ensure data is never lost and can be restored in the case of an emergency.